Donizeti Ferreira
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Service 02

Process automation

Taking off your hands the repetitive work that today depends on someone remembering to do it.

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Context

Almost every company has a process that works because one specific person runs a sequence of steps every day. Copying data from one system to another, checking a spreadsheet, sending a notice, generating a report. It works until that person takes a holiday.

The work here is to map that process as it actually happens — not as the manual describes it — and rebuild it as code that runs on its own, with a record of what was done and an alert when something falls outside the expected.

Signs this is your case

  • Someone on the team spends hours a week moving data between systems
  • A mistake is only found when the customer complains
  • The process stalls when one specific person is away
  • There's a spreadsheet nobody may touch because it breaks everything

What you're left with

  • A map of the current process, with the points where it fails today
  • Automation running in production, with an execution log
  • Active alerting when a run fails — silence is not a sign of success
  • Operational documentation for whoever will live with it

What it isn't

  • A robot that clicks on screen and breaks when the layout changes
  • Automating a process that hasn't been decided yet

Describe the actual case. The technical answer comes in the conversation.

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