Donizeti Ferreira
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Service 04

Applied AI

A language model solving a defined task, with a verifiable result — not a generic chatbot.

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Context

AI pays off when it's pointed at a narrow, boring task: reading a document and extracting a field, classifying a request, drafting the first version of a standardised text, summarising volume nobody has time to read.

The hard part isn't calling the model — it's deciding what to do when it gets things wrong. Every piece of work here includes a way to measure accuracy and a human review path where mistakes are expensive. Without that it isn't automation, it's luck.

Signs this is your case

  • Someone reads dozens of documents a day to pull out five pieces of information
  • Triaging messages or tickets consumes the team before the actual support starts
  • You tried an AI tool and it worked in the demo and failed at volume

What you're left with

  • An automated task with accuracy measured on your real cases
  • Human review where mistakes are expensive, automatic where they aren't
  • Cost per run estimated before it goes to production

What it isn't

  • A corporate chatbot that answers anything about the company
  • A promise to replace an entire team

Describe the actual case. The technical answer comes in the conversation.

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